Susan Graham

Susan Graham

President and COO

Susan Graham is president and chief operating officer of Financial Industry Computer Systems Inc., a mortgage technology specialist that provides cost-effective, in-house mortgage loan origination, residential mortgage servicing and commercial mortgage servicing technology to mortgage lenders, mid-sized banks and credit unions. As president and COO, she is responsible for the overall management of the company’s day-to-day operations, strategic planning, customer relations and product development challenges.

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Due to the roll-out of new regulations and recent supervision reports, servicers are facing more regulatory challenges than at any time in recent memory.
Servicers continue to play close attention to regulation implemented in response to the unprecedented circumstances surrounding the mortgage industry since 2007.
In today’s multifaceted lending environment lenders need to use sophisticated loan servicing systems that support multiple business channels and adapt to ever-changing industry rules and regulations.
While there is no shortage of technology available today, partnering with the wrong solution provider could spell disaster for an institution, and potentially jeopardize future business processes.
Servicers will soon be subject to new guidelines as well, as the Consumer Financial Protection Bureau finalized rules in January of 2013 designed to establish a national servicing standard.
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