PRESSURE POINTS: MANAGING TRANSITIONS IN PROPERTY PRESERVATION FROM THE TOP DOWN

In an industry where the only constant is change, servicers, field services companies, and investors alike often find themselves having to implement sweeping changes in a very short time period.  This often leads to confusion, crossed lines of communication, and even costly errors. 

In this session, we will explore best practices for communicating, implementing, and monitoring large-scale changes.  By examining some recent examples, we will encourage open discussion on what can be learned from the past to improve our reactions to future changes.  While examples are plentiful, we will review some of the more recent cases in which stronger communication and processes could have positively impacted the results:

• SCRA and tenant protection inspections
• New investor guidelines from HUD, Fannie Mae
• Changes to scope of work vendors are completing to comply  with new loss mitigation regulations
• New legislation impact