• Determining your organizations involvement level post-disaster
• Tips to sending personnel into the affected areas
• Timing your outreach efforts for greater effectiveness

With the changes in the servicing world, loan servicers find themselves having to examine data management and data policies more than ever. Most servicing organizations are beginning to see that the role of Data Governance is not something limited to the IT department, but impacts the entire business. Many organizations have made Data Governance a key element of their strategy as well as an investment with tangible returns. If you are concerned about your bottom line, this is a session you won’t want to miss. Join with experts in this interactive session on Data Management and Governance to learn what you can do immediately to begin seeing positive results in your operation.

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In an industry where the only constant is change, servicers, field services companies, and investors alike often find themselves having to implement sweeping changes in a very short time period.  This often leads to confusion, crossed lines of communication, and even costly errors. 

In this session, we will explore best practices for communicating, implementing, and monitoring large-scale changes.  By examining some recent examples, we will encourage open discussion on what can be learned from the past to improve our reactions to future changes.  While examples are plentiful, we will review some of the more recent cases in which stronger communication and processes could have positively impacted the results:

• SCRA and tenant protection inspections
• New investor guidelines from HUD, Fannie Mae
• Changes to scope of work vendors are completing to comply  with new loss mitigation regulations
• New legislation impact

Empowering troubled borrowers with practical knowledge regarding 1) how to maintain a personal budget and 2) how to improve their credit can be effective ways to improve borrower engagement and ultimately maximize loan value. This panel will discuss the key challenges and opportunities involved with executing this innovative strategy from the perspective of a special servicer, an investor, a policy-maker and a credit reporting firm.