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Venue

Westin Galleria Dallas
13340 Dallas Parkway
Dallas, TX 75240
Tel: 1-888-627-8536

Interested in Sponsoring?

Network and meet with CEOs, COOs and senior executives in mortgage servicing. For a customized package, please contact Adam Dadich at (212) 803-6089. Learn more.

Track: Operations/Strategy

Tuesday, April 23, 2013

2:00 p.m. -
Steps to Disaster Preparedness for Servicers - Lessons Learned from Super Storm Sandy
Traci Luckhaupt, Vice President of Loss Mitigation, FIFTH THIRD BANK

  • Determining your organizations involvement level post-disaster
  • Tips to sending personnel into the affected areas
  • Timing your outreach efforts for greater effectiveness

2:45 p.m. -
Transparency and the New Normal: Data Governance
Joe Dombrowski, Director of Product Manager & Chief Mortgage Strategist, Lending Solutions, FISERV
Lori Halfacre, Director, Enterprise Architecture, FISERV

With the changes in the servicing world, loan servicers find themselves having to examine data management and data policies more than ever. Most servicing organizations are beginning to see that the role of Data Governance is not something limited to the IT department, but impacts the entire business. Many organizations have made Data Governance a key element of their strategy as well as an investment with tangible returns. If you are concerned about your bottom line, this is a session you won’t want to miss. Join with experts in this interactive session on Data Management and Governance to learn what you can do immediately to begin seeing positive results in your operation.

3:30 p.m. -
4:00 p.m. -
4:30 p.m. -
Pressure Points: Managing Transitions in Property Preservation from the Top Down
Kellie Chambers, Assistant Vice President of Property Preservation, SAFEGUARD PROPERTIES
Jodi Gaines, CEO, CLAIMS RECOVERY FINANCIAL SERVICES

In an industry where the only constant is change, servicers, field services companies, and investors alike often find themselves having to implement sweeping changes in a very short time period.  This often leads to confusion, crossed lines of communication, and even costly errors. 

In this session, we will explore best practices for communicating, implementing, and monitoring large-scale changes.  By examining some recent examples, we will encourage open discussion on what can be learned from the past to improve our reactions to future changes.  While examples are plentiful, we will review some of the more recent cases in which stronger communication and processes could have positively impacted the results:

  • SCRA and tenant protection inspections
  • New investor guidelines from HUD, Fannie Mae
  • Changes to scope of work vendors are completing to comply  with new loss mitigation regulations
  • New legislation impact

5:15p.m. -
Implementing Credit Education Strategies to Maximize Borrower Engagement and Loan Performance
Ed Fay, Founder and Chief Executive Officer, FAY SERVICING
Sarah F. Davies, SVP, Analytics, Product Management and Research, VANTAGESCORE SOLUTIONS, LLC
Terrence J. Glomski, Managing Director, NEUBERGER BERMAN
Robert Kimble, Senior Director, Mortgage Servicing Policy, FREDDIE MAC

Empowering troubled borrowers with practical knowledge regarding 1) how to maintain a personal budget and 2) how to improve their credit can be effective ways to improve borrower engagement and ultimately maximize loan value. This panel will discuss the key challenges and opportunities involved with executing this innovative strategy from the perspective of a special servicer, an investor, a policy-maker and a credit reporting firm.