Tuesday, November 19, 2013
IT CHANGE MANAGEMENT AND COMPLIANCE: FINDING BALANCE IN A RAPIDLY CHANGING WORLD
Many IT decisions can create some degree of business risk. It is important, therefore, to thoroughly understand change management associated with technology, its development and its implementation. To be effective, IT change management needs to provide visibility into the reasons for change, what benefits the change(s) provide, and what red flags to prepare for and how to address them. In this presentation, David Walton will discuss change management best practices, including those based on ITIL standards that are designed to align IT services with the needs of business. During the session, Walton will detail how organizations can plan, implement and measure improvements from a baseline prescribed by ITIL.