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Wednesday, April 23, 2014

11:00 a.m. -
1:30 p.m. - 3:30 p.m.
Pre-Conference Workshop: What New Servicers Need to Know / Getting Into Servicing 101
Kelli Himebaugh, Corporate Vice President, MORTGAGE BUILDER SOFTWARE
Jo Ann Kruse, Chief Operating Officer, MMREM
Robert Shiller, Senior Vice President, Enhanced Servicing Solutions/Loan Resolution, WINGSPAN PORTFOLIO ADVISORS
3:50 p.m. - 4:00 p.m.
Chair's Welcome
Mark Fogarty, Editor at Large, NATIONAL MORTGAGE NEWS
4:00 p.m. - 4:30 p.m.
Keynote: GSE Reform and Housing Finance-An Update from Inside the Beltway
John Dalton, President, HOUSING POLICY COUNCIL
4:30 p.m. - 5:15 p.m.
Panel Response
Moderator: William M. LeRoy, Founder & Principal, PHOENIX CONSULTING
Panelists: Robert Couch, Counsel, Bradley Arant Boult Cummings L.L.P., COMMISSIONER, HOUSING COMMISSION, BIPARTISAN POLICY CENTER
John Dalton, President, HOUSING POLICY COUNCIL
Lisa Rogers, Executive Vice President, NATIONSTAR MORTGAGE LLC
Barry Zigas, Director of Housing Policy, Consumer Federation of America, COMMISSIONER, HOUSING COMMISSION, BIPARTISAN POLICY CENTER
5:15 p.m. - 7:00 p.m.
Opening Reception

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Thursday, April 24, 2014

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7:30 a.m. -
8:05 a.m. - 8:15 a.m.
Chair's Opening Remarks
Mark Fogarty, Editor at Large, NATIONAL MORTGAGE NEWS
8:15 a.m. - 9:00 a.m.
Keynote
Richard Christopher Whalen, Senior Managing Director, KROLL BOND RATING AGENCY
9:45 a.m. - 10:45 a.m.
Panel: The New Face of Mortgage Servicing - 2014 and Beyond
Moderator: Gerald Alt, President, LOGS NETWORK
Panelist: Jerry Azure, SVP of Mortgage Servicing Operations, BSI FINANCIAL SERVICES
Phil Cunningham, Executive Vice President, PNC MORTGAGE
Jim Miller, SVP, Default Management, WELLS FARGO HOME MORTGAGE
Steve Stein, Senior Vice President, Market & Client Strategy, CORELOGIC
10:45 a.m. - 11:30 a.m.
One Year Later - Bridging the Gap between Compliance and Operations in Reality
Bob Emerling, Senior Vice President, Mortgage Operations, SILVERGATE BANK
Michelle Leigh, SVP of Internal Controls, Regulatory and Exam Management, UNION BANK
11:30 a.m. - 12:15 p.m.
Update from Freddie Mac
Robert Kimble, Senior Director, Mortgage Servicing Policy, FREDDIE MAC
12:15 p.m. - 12:45 p.m.
CFPB Update
Ann Thompson, Senior Analyst, Office of Supervision Policy, CFPB
12:45 p.m. - 2:00 p.m.
2:00 p.m. - 3:30 p.m.
Track: Compliance/Regulation View Track The New "Normal": Life After the Effective Date of the Mortgage Servicing Rules
George FitzGerald, Senior Vice President, Product Management, Servicing & Default Technologies Division, BLACK KNIGHT FINANCIAL SERVICES
Reid F. Herlihy, Senior Associate, BALLARD SPAHR LLP
Brad Johnson, SVP, Portfolio Management, ROUNDPOINT MORTGAGE SERVICING CORPORATION
Michael Waldron, Partner, BALLARD SPAHR LLP
@BALLARDSPAHRLLP
2:00 p.m. - 3:30 p.m.
Track: Operations/Strategy View Track Small to Mid Sized Servicers Thrive - Don't Just Survive in the High Cost World of Servicing
Michael Adomatis, Servicing Technology Strategist, FISERV
Mark Rogers, EVP and Chief Administrative Officer, RESIDENTIAL CREDIT SOLUTIONS
Larry Walker, Managing Director, KPMG
3:30 p.m. - 4:00 p.m.
4:00 p.m. - 4:45 p.m.
Track: Compliance/Regulation View Track Vendor Risk Management for Mortgage Servicers
Roberto Hernandez, Partner, PRICEWATERHOUSECOOPERS LLP
Michael Greenbaum, Vice President of Operations at Safeguard Properties, SAFEGUARD PROPERTIES
Michael D. Webb, Director, Enterprise Vendor Management & Procurement Services, EVERBANK
David Tallman, K&L GATES
4:00 p.m. - 4:45 p.m.
Track: Operations/Strategy View Track Making the Most of Customer Complaints - How to Effectively Resolve and Learn From Customer Concerns to Drive Efficiency and Improve the Customer Experience
Lisa Ducharme, FSO Advisory Customer Experience Senior Manager, ERNST & YOUNG
Craig Martin, Director, J.D. POWER AND ASSOCIATES
4:45 p.m. - 5:30 p.m.
Track: Compliance/Regulation View Track Best Practices for Onboarding MSRs
Roberto Hernandez, Partner, PRICEWATERHOUSECOOPERS LLP
Michael Forester, Managing Director & Co-Founder, CROSSCHECK COMPLIANCE LLC
Craig Freel, VP, Portfolio Management, ROUNDPOINT MORTGAGE SERVICING CORP.
4:45 p.m. - 5:30 p.m.
Track: Operations/Strategy View Track Homeowner Unemployment: Attacking the Roots of Foreclosure
Traci Luckhaupt, Vice President of Loss Mitigation, FIFTH THIRD BANK
Kristi Weigant, Chief Development Officer, NEXTJOB
5:30 p.m. - 7:00 p.m.

Friday, April 25, 2014

Click on any of the track details below to view a detailed explanation
8:05 a.m. -
Chair's Update
Mark Fogarty, Editor at Large, NATIONAL MORTGAGE NEWS
8:15 a.m. - 9:15 a.m.
The End of Special Servicing?
Panelists: Steven Horne, CEO and President, WINGSPAN PORTFOLIO ADVISORS, LLC
Kevin Kanouff, President and CEO, STATEBRIDGE COMPANY
Dave Worrall, President, ROUNDPOINT MORTGAGE SERVICING CORPORATION
9:15 a.m. - 10:00 a.m.
10:00 a.m. - 10:45 a.m.
Best Practices and Technology to Assure Compliance and Reduce Risk in the New Foreclosure Environment
Stephanie Askew, Assistant General Counsel, WINGSPAN PORTFOLIO ADVISORS
Sapan Bafna, Vice President - SolEx, CORELOGIC
Patrick Kopins, FANNIE MAE
10:45 a.m. - 11:30 a.m.
Next Generation Outsourcing for the Servicing Industry
Henry Santos, Managing Director, Residential Mortgage Services, ACCENTURE
11:30 a.m. -