FORESIGHT 2020

Jeff Bell, the senior vice president and chief information officer at PHH Mortgage, will examine the trends that will transform the mortgage business by the year 2020… and what lenders and vendors need to start working on now to be ready.

Some of the topics he will cover include:

• The radically different expectations of the next generation of homebuyers—“digital natives.”

• How dynamic technology and intelligent documents will produce smarter customers, lenders and investors.

• Why, as an industry, we need to be guided by both the lessons of the credit crisis as well as by the pre-crisis visions for automation, standardization and self-service that will be relevant again in the future.

• How trusted data will accelerate decisions, paperless mortgages and create opportunities for lenders to build stronger relations with customers.