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Venue

Dallas/Addison Marriott Quorum by the Galleria
14901 Dallas Parkway
Dallas, TX 75254
Tel: 800-228-9290

Thursday, July 19, 2012

12:15 p.m. - 1:15 p.m.

INDUSTRY INNOVATION LUNCH: SINGLE POINT OF CONTACT CALL MANAGEMENT - MAKING SPOC WORK IN THE REAL WORLD

Barry Hays Sr. Vice President, TELEVOICE

The imposition of Single Point of Contact requirements is a growing nightmare for servicers. SPoC has created a set of challenges that existing systems were never designed to handle, and yet failure is not an option. The consequences of dropping the ball with your SPoC implementation could be significant. Is there really any way to satisfy regulators while handling Loss Mit functions more effectively? In a fast-paced 45-minute session, learn how to make SPoC work for you. Join us for lunch and see how you really can maximize agent efficiency, facilitate better contact with borrowers, and deliver better service than you ever thought possible.

Note: Lunch will be served during the sessions and attendance will be guaranteed to the first 60 registrants. You may register at the conference registration counters.

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