Barry Hays is co-founder and senior vice president of Televoice.
Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.
"Origination costs have gone up exponentially and our customers are asking us to help them gain efficiencies while they still meet all the regulatory requirements and obligations," said Joe Tyrell, Ellie Mae executive vice president of corporate strategy.
Ellie Mae will add new integrations of Fannie Mae's automated loan review technology to its loan origination system to help lenders ensure loans remain eligible for sale throughout the underwriting process and eliminate surprises at the end.
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