With an increasing industry and regulatory emphasis on streamlined communication with borrowers, servicers should evaluate every opportunity to build efficiencies into their processes.
Regulator Benjamin Lawsky is concerned that Hubzu, a website run by Ocwen's Alitsource affiliate, charges inflated fees "through conflicted business relationships" at the expense of mortgage investors and strapped homeowners.
As the rest of the housing industry recovers, a little-known firm with a key role in mortgage finance remains stuck in limbo, wrestling with regulators, lawsuits and the departures of senior employees.
From hyper-personalized "one-to-one marketing" to ad campaigns that narrowly target veterans, originators are seeking vendors' assistance in their efforts to retain and grow volume.
The Consumer Financial Protection Bureau has invited consumers to complain about getting a mortgage and it is getting plenty of responses.
Some nonmortgage technologists think lenders are behind the times when it comes to reaching consumers, and they can help.
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