Servicers with Top Customer Service Ratings

Company J.D. Power Score

USAA Federal Savings 897

BB&T 861

Citizens Bank 844

GMAC Mortgage 841

Wells Fargo 840

Bank of America 836

First Horizon 834

CitiMortgage 830

SunTrust Mortgage 827

Fifth Third Bank 822

Source: J.D. Power and Associates.

Note: ranking is based on a 1,000 point scale. (c) 2006 Mortgage Servicing News and SourceMedia, Inc. All Rights Reserved. http://www.mortgageservicingnews.com http://www.sourcemedia.com

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