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Top residential servicers at September 30, 2002

(Dollars in Millions) (part 1 of 2) Rank Organization Name Location 1 Washington Mutual Seattle, WA 2 Wells Fargo Home Mortgage Des Moines, IA 3 Chase Home Finance Edison, NJ 4 Countrywide Credit Industries Calabasas, CA 5 Bank of America Charlotte, NC 6 GMAC Mortgage Horsham, PA 7 ABN Amro Mortgage Ann Arbor, MI 8 CitiMortgage, Inc. (1) St. Louis, MO 9 Cendant Mortgage Mt. Laurel, NJ 10 National City Mortgage Miamisburg, OH

(part 2 of 2)

Servicing Volume % Market Mkt Shr Rank 9/30/02 9/30/01 Change Share % pt. +/- 1 $743,144 $483,953 54% 12.18% 3.22% 2 $554,731 $476,017 17% 9.09% 0.28% 3 $434,665 $427,045 2% 7.13% -0.78% 4 $406,011 $318,650 27% 6.66% 0.75% 5 $278,720 $338,390 -18% 4.57% -1.70% 6 $205,832 $186,276 10% 3.37% -0.08% 7 $182,480 $136,557 34% 2.99% 0.46% 8 $113,731 $104,041 9% 1.86% -0.06% 9 $112,148 $96,687 16% 1.84% 0.05% 10 $111,509 $80,637 38% 1.83% 0.33%

Total Outstanding Receivables

$6,100,000 $5,400,000 13%

Notes: Includes subservicing. Market share based on total estimated U.S. housing receivables of $6.1 trillion at 9/30/02. Results may vary because some firms would not respond. (E) Estimate based on previously reported numbers.

Source: MSN/Quarterly Data Report. Questions? Email: paul.muolothomsonmedia.com. Copyright c 2002 Thomson Media. All Rights Reserved.

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