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Top Residential Servicers at September 30, 2003

(Dollars in Millions)

(part 1 of 2)

Rank Organization Name, Location

1 Washington Mutual, Seattle, WA

2 Wells Fargo Home Mortgage, San Francisco, CA

3 Countrywide Financial Corp., Calabasas, CA

4 Chase Home Finance, Edison, NJ

5 Bank of America, Charlotte, NC

6 ABN Amro Mortgage, Ann Arbor, MI

7 GMAC Residential Holdings, Horsham, PA

8 CitiMortgage, Inc., St. Louis, MO

9 National City Mortgage, Miamisburg, OH

10 Cendant Mortgage, Mt. Laurel, NJ

11 Principal Residential Mortgage, Des Moines, IA

12 Golden West Financial Corp./World, Oakland, CA

13 Homecomings/GMAC-RFC, Bloomington, MN

14 SunTrust Mortgage, Inc., Richmond, VA

15 First Horizon Home Loans, Irving, TX

16 U.S. Bank Home Motgage, Bloomington, MN

17 HSBC Mortgage Corp. USA, Depew, NY

18 Dovenmuehle Mortgage (E), Schaumburg, IL

19 Bank One Corp., Fishers, IN

20 Aurora Loan Services, Inc., Aurora, CO

(part 2 of 2)

Servicing Volume %

Rank 9/30/03 9/30/02 Change

1 $722,059 $743,144 -3%

2 $638,679 $554,731 15%

3 $606,095 $406,011 49%

4 $454,866 $434,665 5%

5 $245,850 $278,720 -12%

6 $203,382 $178,172 14%

7 $196,723 $205,832 -4%

8 $191,239 $113,731 68%

9 $163,806 $111,509 47%

10 $134,997 $112,148 20%

Servicing Volume % Market Mkt Shr

Rank 9/30/03 9/30/02 Change Share % pt. +/-

11 $117,771 $101,971 15% 1.72% 0.05%

12 $72,036 $61,881 16% 1.05% 0.04%

13 $70,609 $58,699 20% 1.03% 0.07%

14 $67,703 $53,408 27% 0.99% 0.12%

15 $67,624 $52,109 30% 0.99% 0.14%

16 $58,877 $46,708 26% 0.86% 0.10%

17 $48,930 $42,940 14% 0.72% 0.01%

18 $47,800 $44,000 9% 0.70% -0.02%

19 $45,370 $35,410 28% 0.66% 0.08%

20 $44,195 $23,740 86% 0.65% 0.26%

Top 20 Totals:

$4,198,612 $3,659,529 15% 61.46% 1.47%

Total Outstanding Receivables

$6,831,000 $6,100,000 12%

Notes: Includes subservicing contracts. Market share based on total estimated U.S. housing receivables of $6.831 trillion at 9/30/03.

This ranking excludes subprime servicing specialists. Results may be incomplete because some firms would not respond. (E) Estimate.

Source: MSN/Quarterly Data Report. Questions? Email: Paul.MuoloThomsonMedia.com.

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