Aegis Uses Ocwen's Platform
Aegis Mortgage Corp. will implement Ocwen Financial Corp.'s REALServicing platform to expand its mortgage servicing capabilities, the two firms announced in a press release.
The REALServicing product will enable Aegis to leverage Ocwen's industry experience and expertise to integrate and streamline mortgage servicing processes. Ocwen's solution provides Aegis with advanced servicing technology technology that incorporates state-of-the-art call center management systems and voice over Internet protocal telephony enabling management efficiency of the customer service operation, Ocwen said.
"Because REALServicing is a Windows-based, Web-enabled system, it is easy to use and allows for rapid adoption," said Bill Erbey, chairman and CEO of Ocwen. "Further, REALServicing enables the business unit staff to make changes to business rules without the assistance of the computer department. This will enable efficient and continuous process improvement throughout the organization."
The system is an integrated servicing platform that includes performing mortgage management, loan resolution, and REO management. REALServicing also includes investor access to reporting and data.
Aegis Mortgage, based in Houston, is a top 40 loan originator with nearly 3,000 employees.
Copyright 2004 Thomson Media Inc. All Rights Reserved. http://www.thomsonmedia.com http://www.mortgageservicingnews.com