In-House Servicing Platforms Feeling Strain

Every servicer and lender has an in-house servicing platform that measures major compliance milestones. But in today's environment that's not enough to tackle the ever-changing legislation that is constantly coming their way, according to Chris Saitta, president of Equator. "It's really that granularity of the day-to-day decisions and day-to-day process bifurcated by which portfolio the property is in and which investor and which [mortgage insurance] company. It's a very complex decision process so you need a technology that can get into the granularity of automation."