Read Part 2: Changing Lender Process in the name of Consumer Protection

Price: FREE
Document Format: PDF

As the mortgage industry moves into this new era of consumer protection, executives face a new question: How is fairness, transparency, and competitiveness to be measured? In this paper, we discuss the operational changes that mortgage lenders must consider in this environment including forming a separate budget for customer relationship management, establishing routine monitoring of the Customer Financial Protection Bureau’s customer complaint database and enabling customer self-service.

Twitter
Facebook
LinkedIn
Already a subscriber? Log in here
Please note you must now log in with your email address and password.