Bank of America Opens Customer Assistance Center in Connecticut

Distressed homeowners in Connecticut who are facing foreclosure now have another option to speak with a Bank of America representative to avoid losing their property.

The Charlotte, N.C.-based lender recently opened a customer assistance center in Southington to assist its mortgage customers who are struggling during this housing crisis. Bank of America has expanded its network of customer assistance centers from five to more than 40 this year.

According to Bank of America, more than 35,000 homeowners have received assistance through these centers.

By visiting these centers, borrowers have the opportunity to meet face-to-face with Bank of America home retention specialists to review options for home loan modifications or other alternatives to foreclosure. Customers can also review loan modification files that are already in progress by visiting this new center.

The Southington customer assistance center team will follow each customer file through the entire loan modification process, make onsite decisions in many cases and assist with other available foreclosure prevention solutions if a modification is not possible.

An appointment has to be made by a borrower in order to meet with a home retention specialist.

Since January 2008, the lender has assisted more than 11,000 Connecticut homeowners with permanent modifications. Rebecca Mairone, national mortgage outreach executive for Bank of America Home Loans, said, “More work needs to be done” to help homeowners with their problems.

“We recognize the importance of face-to-face outreach, and expect that making ourselves even more accessible to homeowners who are having difficulty making their payments due to economic conditions will have a significant impact on our statewide foreclosure prevention efforts,” Mairone added.