Field Asset Services Creates Vendor Advisory Council
Field Asset Services, a national provider of field services including property preservation, maintenance and repair in the REO industry, has formed a group that gives the servicer greater positioning with its vendors.
The Vendor Advisory Council will provide the Austin, Texas-based servicer with guidance in the areas of responsiveness, predictability, quality, turn times, bid response rates and technology adoption.
As members of the council for at least one year, vendors will participate in quarterly meetings and action groups to research and oversee a specific topic area focused on improving process flow and relationship building.
The council will serve as mentors for FAS’s vendor network to help strengthen the knowledge of the company’s 13,000 contractors and vendors that are used throughout the nation.
“FAS’s vendor network serves as the ‘eyes and ears’ in the field so it’s critical that we are able to openly communicate with them on a day-to-day basis,” said Dale McPherson, president and CEO of Field Asset Services. “Through the VAC, we’ll be able to improve our communication and provide our vendors with the right tools, incentives and training necessary to get their jobs done quickly and with the highest quality.”
Larry Scott of Cypress REO Services, Mokena, Ill., has been a member of the council for almost a year. During this time, his business has grown from five employees and three repair and maintenance vehicles to 29 workers and 16 machines to service 600 lawns on a frequent basis and perform 100 clean and trash-outs every month.
“I attribute the success of Cypress REO Services to our relentless focus on quality,” Scott said. “This philosophy is in direct alignment with FAS’s mission to deliver the highest standards of quality to their customers. The creation of the VAC an only lead to greater quality and better working relationships, and in the end, higher levels of customer service.”