Shane Hartzler

Director, eMortgage Strategy and Operations, Fannie Mae
Shane Hartzler
Shane Hartzler is Fannie Mae’s Director for eMortgage Strategy and Operations. In this role he coordinates strategy execution and leads the team responsible for partnering with customers, industry stakeholders, and regulators to evaluate market needs and opportunities to drive eMortgage adoption and support eMortgage deliveries.

Prior to his current position, Hartzler was a member of the Michigan Customer Delivery Team where he partnered with internal stakeholders and customers, including 3 of Fannie Mae’s top 6 customers, to manage and improve performance and to introduce several new strategic priorities. Before that he was the Director, Product Management and Servicer Operations, for the Department of Treasury's Making Home Affordable Program. (Fannie Mae supported Treasury as the Program Administrator for the MHA program). Hartzler has also held a number of different positions in Fannie Mae's Single Family Mortgage Business focused on transforming business operations and designing and rolling out new strategic initiatives.

Hartzler joined Fannie Mae in 2004. Prior to this, he worked as a business consultant with American Management Systems.

Hartzler has a Bachelor of Arts in Business Communications from Goshen College and a Master of Business Administration from Georgetown University.