Agenda

All Days
Monday, September 17
7:30 a.m.
Registration Opens + Coffee
Sponsored by
8:15 a.m. - 8:25 a.m.
8:25 a.m. - 8:50 a.m.
Digital Disruption: Customer-Centric Acquisition Strategies and Service Convergence
8:50 a.m. - 10:00 a.m.
Demo Session #1
8:50am - 8:58am | Infutor Data Solutions
10:00 a.m. - 10:30 a.m.
Breakfast Networking Break
10:30 a.m. - 11:10 a.m.
Purchase Is Here: Bridging Online with In-person
Transparency and communication are critical for digital lenders in a purchase environment. Lenders must find a way, without increasing their marketing spend, to convert their pre-qualifications into funded loans. Communication between the real estate agent, lender and borrower is crucial to ensure time spent prequalifying a consumer is not wasted when they start looking at homes. In this session, we will discuss how to take a borrower from a digital to real life and back again as they complete their home buying process.
Sponsored by
11:10 a.m. - 11:20 a.m.
SURVEY: How to Differentiate in the Digital Era?
Learn the various levers a lender or servicers might pursue in differentiating its business model in a time when digital client experience delivery becomes table stakes. Understand how lenders and servicers are approaching digital transformation, the progress they’re making, and challenges they’re facing.
11:20 a.m. - 12:30 p.m.
Demo Session #2
11:20am - 11:28am | Questsoft
12:30 p.m. - 1:30 p.m.
Lunch
1:30 p.m. - 2:00 p.m.
Making Digital Mortgages Work in the Correspondent Channel
Understanding the secondary market implications of digital mortgages is often one of the most challenging aspects for originators in the correspondent channel to master. Learn how lenders are expanding their digital mortgage investments beyond the borrower experience and incorporating new technology-enabled strategies to improve best execution and make originations more profitable and efficient.
2:00 p.m. - 2:20 p.m.
Lender Realities vs Homebuyer Demands: Engagement from Interest to Application & Beyond
Mortgage lenders and loan originators may believe a mortgage point-of-sale system is the only piece of technology that they need to interface with customers and provide them with what they need to transact business online. But is it? And what happens to all those interested borrowers driven to a website who aren’t ready to fill out a form, want to speak to someone or need more information? Is the process moving too quickly or too slowly? And what if the homebuyer only wants to text with you?
Sponsored by
2:20 p.m. - 3:15 p.m.
Demo Session #3
2:20pm - 2:28pm | Notarize
3:15 p.m. - 3:45 p.m.
Break in Innovation Hall
3:45 p.m. - 4:10 p.m.
Business Impact
Sponsored by Mortgage Cadence
Stop Doing the Wrong Job: Why Loan Officers Need to Change the Way They Work
It’s the industry’s dirty little secret. It’s probably not PC but we’ll go ahead and say it. Every day loan officers are spinning their wheels, wasting precious time and energy doing the wrong job. They’re spending time filtering leads when they should be spending that time on funding loans. Breaking the cycle requires a shift in mindset and the proper implementation of technology and the first step is innovating the way we look the lending funnel.
The Digital Experience
Sponsored by Cloudvirga
Redesigning the Digital Customer Experience
In this session, USAA’s Mark Burrage, executive director, real estate experience and execution, and Meriah Garrett, chief design officer, discuss how designing a digital mortgage platform must consider all stakeholders. In addition, they will talk about how to find the appropriate connection between desirable and viable, while still ensuring a digital platform built on the foundation of collaboration, empathy and human perspective.
4:10 p.m. - 4:45 p.m.
Business Impact
Sponsored by Mortgage Cadence
Driving Growth Through Data Centric Strategies
With rising Costs to Close and reduced volume, there has never been a more important time to turn to the key metrics that drive higher profits, improved team performance and smarter decision making. Join Brad Thompson, EVP Client Services and Marc White, Digital Borrower Strategy Lead from Mortgage Cadence to learn how you can model high performing lenders who consistently out-perform the market and dominate market share.
Emerging Technologies
Sponsored by Blend
The Digital Experience
Sponsored by Cloudvirga
From Fool’s Gold to Fully Realized: Digitizing the Mortgage Factory
“Shiny object syndrome” has lenders settling for less than a true digital mortgage experience. Leading lenders discuss the next phase in the evolution of digital lending, which goes far beyond the digital application to create a “digital back-office” that empowers loan officers, reduces cost and drives ROI.
Sponsored by
4:45 p.m. - 5:15 p.m.
Business Impact
Sponsored by Mortgage Cadence
Creating a Learning Culture That Enables Digital Transformation
Michelle Donnelly will present on the organizational mindset of learning and experimentation that leaders need to cultivate so their teams, and the company, can realize its strategic objectives and leverage technology as an enabler to its fullest.
Emerging Technologies
Sponsored by Blend
Emerging Technologies: What Do They Mean for the Mortgage Industry and What is MISMO Doing to Help?
This session will provide the latest on emerging technology initiatives and what it means for lenders, consumers, investors and insight on how you might approach this for your business. This session will also have an extended time for questions and dialog with the audience.
The Digital Experience
Sponsored by Cloudvirga
Big, Ugly Data: Challenges Transforming the Consumer Journey & Approaches to Consider
While our industry has long since accepted the fact that we need to develop digital solutions and ecosystems to meet the needs of today’s consumers, early efforts to digitize and streamline the mortgage customer journey have proven challenging. As always, the “devil” is in the details, or more correctly, the data. While the document-intensive mortgage application process generates prodigious amounts of data, this data tends to be poorly structured and difficult to access, impeding efforts to harvest leverageable insights. This panel will explore approaches to identifying, accessing, and transforming data, and how doing so in a systematic, structured fashion can yield customer-centric solutions with increased efficiency, precision and speed, thus improving the customer experience from application through underwriting.
5:15 p.m.
Opening Reception
Sponsored by
8:00 p.m. - 10:30 p.m.
Industry Party
Location: Boombox Room, Marquee Nightclub at the Cosmopolitan of Las Vegas
Sponsored by
Tuesday, September 18
7:30 a.m.
Registration + Coffee
Sponsored by
7:30 a.m. - 8:15 a.m.
“This is How You…” – Breakfast Engage Roundtables
10 topics to choose from limited to 12 per table (keep an eye out for email invite)
8:20 a.m. - 8:25 a.m.
Day Two Kick-off
8:25 a.m. - 8:50 a.m.
Are You in the Present or the Past?
8:50 a.m. - 10:00 a.m.
Demo Session #4
8:50am - 8:58am | DocuTech
10:00 a.m. - 10:30 a.m.
Breakfast Networking Break
10:30 a.m. - 10:50 a.m.
Why Digital Shouldn’t Be So Seamless in Home Buying
In this presentation, Millie Arora from ReD Associates, a human-sciences based consulting firm, will share the latest findings from their “Future of Money” study on the experience that consumers have with their slow money - money oriented to the future - and how customers carry a different set of expectations around his type of money. The experience of buying and financing a home is a prototypical ‘slow money’ experience and their research has pointed to unique feelings, motivations and behaviors that are very different from the industries focus of creating frictionless and seamless experiences for customers. Rather she will highlight the biggest customer problems they have seen as people embark on the home buying journey and how banks can approach digitization by engaging their customers as co-producers of the process - guiding them through the decision-making process, taking care of the practical details while regularly updating their customers, and translating their data into financial guidance that makes sense to them.
10:50 a.m. - 11:10 a.m.
In Conversation: Interview with Bank of America’s John C. Schleck on the Move to Digital Mortgage
11:10 a.m. - 11:30 a.m.
Will Lenders Challenge or Be Part of Opendoor's Disruptive Home Buying Vision?
Opendoor is reinventing real estate by instantly buying homes instead of asking sellers to list homes. They've raised $2.1 billion to fuel rapid expansion of their one-click home buy/sell vision, which includes a national mortgage operation so customers can buy a new home while selling their existing one. How long before this is viable for consumers nationwide? Which lenders will challenge this vision, or be part of it? Does this model help or hurt realtors? We will explore all this in a deep dive interview with Opendoor.
11:30 a.m. - 12:15 p.m.
Demo Session #5
11:30am - 11:38am| NestReady Inc.
12:15 p.m. - 1:15 p.m.
Lunch
1:55 p.m. - 2:25 p.m.
Navigating Uncharted Waters: Implementing Day 1 Certainty®
Reduced cycle times. Lower costs. Improved borrower experience. The benefits for adopting Day 1 Certainty® are clear. What isn’t, however, is how lenders should navigate the challenges that are inherent to introducing a new process and technology. In this session, Taylor Morrison Lending and Guild Mortgage will share how they successfully implemented the Desktop Underwriter® (DU®) validation service, a component of Day 1 Certainty. Hear firsthand accounts of their experience and learn strategies for traversing similar operational and organizational roadblocks in your organization.
2:25 p.m. - 2:45 p.m.
Break in the Foyer
2:45 p.m. - 3:05 p.m.
Talking With: Michael R. Drayne, SVP at Ginnie Mae on Modernizing by 2020
3:05 p.m. - 3:15 p.m.
The Future of Lending: How AI and Blockchain Might Change Everything
4:00 p.m. - 5:00 p.m.
Closing Happy Hour
Monday, September 17
7:30 a.m.
Registration Opens + Coffee
Sponsored by
8:15 a.m. - 8:25 a.m.
8:25 a.m. - 8:50 a.m.
Digital Disruption: Customer-Centric Acquisition Strategies and Service Convergence
8:50 a.m. - 10:00 a.m.
Demo Session #1
8:50am - 8:58am | Infutor Data Solutions
10:00 a.m. - 10:30 a.m.
Breakfast Networking Break
10:30 a.m. - 11:10 a.m.
Purchase Is Here: Bridging Online with In-person
Transparency and communication are critical for digital lenders in a purchase environment. Lenders must find a way, without increasing their marketing spend, to convert their pre-qualifications into funded loans. Communication between the real estate agent, lender and borrower is crucial to ensure time spent prequalifying a consumer is not wasted when they start looking at homes. In this session, we will discuss how to take a borrower from a digital to real life and back again as they complete their home buying process.
Sponsored by
11:10 a.m. - 11:20 a.m.
SURVEY: How to Differentiate in the Digital Era?
Learn the various levers a lender or servicers might pursue in differentiating its business model in a time when digital client experience delivery becomes table stakes. Understand how lenders and servicers are approaching digital transformation, the progress they’re making, and challenges they’re facing.
11:20 a.m. - 12:30 p.m.
Demo Session #2
11:20am - 11:28am | Questsoft
12:30 p.m. - 1:30 p.m.
Lunch
1:30 p.m. - 2:00 p.m.
Making Digital Mortgages Work in the Correspondent Channel
Understanding the secondary market implications of digital mortgages is often one of the most challenging aspects for originators in the correspondent channel to master. Learn how lenders are expanding their digital mortgage investments beyond the borrower experience and incorporating new technology-enabled strategies to improve best execution and make originations more profitable and efficient.
2:00 p.m. - 2:20 p.m.
Lender Realities vs Homebuyer Demands: Engagement from Interest to Application & Beyond
Mortgage lenders and loan originators may believe a mortgage point-of-sale system is the only piece of technology that they need to interface with customers and provide them with what they need to transact business online. But is it? And what happens to all those interested borrowers driven to a website who aren’t ready to fill out a form, want to speak to someone or need more information? Is the process moving too quickly or too slowly? And what if the homebuyer only wants to text with you?
Sponsored by
2:20 p.m. - 3:15 p.m.
Demo Session #3
2:20pm - 2:28pm | Notarize
3:15 p.m. - 3:45 p.m.
Break in Innovation Hall
3:45 p.m. - 4:10 p.m.
Business Impact
Sponsored by Mortgage Cadence
Stop Doing the Wrong Job: Why Loan Officers Need to Change the Way They Work
It’s the industry’s dirty little secret. It’s probably not PC but we’ll go ahead and say it. Every day loan officers are spinning their wheels, wasting precious time and energy doing the wrong job. They’re spending time filtering leads when they should be spending that time on funding loans. Breaking the cycle requires a shift in mindset and the proper implementation of technology and the first step is innovating the way we look the lending funnel.
The Digital Experience
Sponsored by Cloudvirga
Redesigning the Digital Customer Experience
In this session, USAA’s Mark Burrage, executive director, real estate experience and execution, and Meriah Garrett, chief design officer, discuss how designing a digital mortgage platform must consider all stakeholders. In addition, they will talk about how to find the appropriate connection between desirable and viable, while still ensuring a digital platform built on the foundation of collaboration, empathy and human perspective.
4:10 p.m. - 4:45 p.m.
Business Impact
Sponsored by Mortgage Cadence
Driving Growth Through Data Centric Strategies
With rising Costs to Close and reduced volume, there has never been a more important time to turn to the key metrics that drive higher profits, improved team performance and smarter decision making. Join Brad Thompson, EVP Client Services and Marc White, Digital Borrower Strategy Lead from Mortgage Cadence to learn how you can model high performing lenders who consistently out-perform the market and dominate market share.
Emerging Technologies
Sponsored by Blend
The Digital Experience
Sponsored by Cloudvirga
From Fool’s Gold to Fully Realized: Digitizing the Mortgage Factory
“Shiny object syndrome” has lenders settling for less than a true digital mortgage experience. Leading lenders discuss the next phase in the evolution of digital lending, which goes far beyond the digital application to create a “digital back-office” that empowers loan officers, reduces cost and drives ROI.
Sponsored by
4:45 p.m. - 5:15 p.m.
Business Impact
Sponsored by Mortgage Cadence
Creating a Learning Culture That Enables Digital Transformation
Michelle Donnelly will present on the organizational mindset of learning and experimentation that leaders need to cultivate so their teams, and the company, can realize its strategic objectives and leverage technology as an enabler to its fullest.
Emerging Technologies
Sponsored by Blend
Emerging Technologies: What Do They Mean for the Mortgage Industry and What is MISMO Doing to Help?
This session will provide the latest on emerging technology initiatives and what it means for lenders, consumers, investors and insight on how you might approach this for your business. This session will also have an extended time for questions and dialog with the audience.
The Digital Experience
Sponsored by Cloudvirga
Big, Ugly Data: Challenges Transforming the Consumer Journey & Approaches to Consider
While our industry has long since accepted the fact that we need to develop digital solutions and ecosystems to meet the needs of today’s consumers, early efforts to digitize and streamline the mortgage customer journey have proven challenging. As always, the “devil” is in the details, or more correctly, the data. While the document-intensive mortgage application process generates prodigious amounts of data, this data tends to be poorly structured and difficult to access, impeding efforts to harvest leverageable insights. This panel will explore approaches to identifying, accessing, and transforming data, and how doing so in a systematic, structured fashion can yield customer-centric solutions with increased efficiency, precision and speed, thus improving the customer experience from application through underwriting.
5:15 p.m.
Opening Reception
Sponsored by
8:00 p.m. - 10:30 p.m.
Industry Party
Location: Boombox Room, Marquee Nightclub at the Cosmopolitan of Las Vegas
Sponsored by
Tuesday, September 18
7:30 a.m.
Registration + Coffee
Sponsored by
7:30 a.m. - 8:15 a.m.
“This is How You…” – Breakfast Engage Roundtables
10 topics to choose from limited to 12 per table (keep an eye out for email invite)
8:20 a.m. - 8:25 a.m.
Day Two Kick-off
8:25 a.m. - 8:50 a.m.
Are You in the Present or the Past?
8:50 a.m. - 10:00 a.m.
Demo Session #4
8:50am - 8:58am | DocuTech
10:00 a.m. - 10:30 a.m.
Breakfast Networking Break
10:30 a.m. - 10:50 a.m.
Why Digital Shouldn’t Be So Seamless in Home Buying
In this presentation, Millie Arora from ReD Associates, a human-sciences based consulting firm, will share the latest findings from their “Future of Money” study on the experience that consumers have with their slow money - money oriented to the future - and how customers carry a different set of expectations around his type of money. The experience of buying and financing a home is a prototypical ‘slow money’ experience and their research has pointed to unique feelings, motivations and behaviors that are very different from the industries focus of creating frictionless and seamless experiences for customers. Rather she will highlight the biggest customer problems they have seen as people embark on the home buying journey and how banks can approach digitization by engaging their customers as co-producers of the process - guiding them through the decision-making process, taking care of the practical details while regularly updating their customers, and translating their data into financial guidance that makes sense to them.
10:50 a.m. - 11:10 a.m.
In Conversation: Interview with Bank of America’s John C. Schleck on the Move to Digital Mortgage
11:10 a.m. - 11:30 a.m.
Will Lenders Challenge or Be Part of Opendoor's Disruptive Home Buying Vision?
Opendoor is reinventing real estate by instantly buying homes instead of asking sellers to list homes. They've raised $2.1 billion to fuel rapid expansion of their one-click home buy/sell vision, which includes a national mortgage operation so customers can buy a new home while selling their existing one. How long before this is viable for consumers nationwide? Which lenders will challenge this vision, or be part of it? Does this model help or hurt realtors? We will explore all this in a deep dive interview with Opendoor.
11:30 a.m. - 12:15 p.m.
Demo Session #5
11:30am - 11:38am| NestReady Inc.
12:15 p.m. - 1:15 p.m.
Lunch
1:55 p.m. - 2:25 p.m.
Navigating Uncharted Waters: Implementing Day 1 Certainty®
Reduced cycle times. Lower costs. Improved borrower experience. The benefits for adopting Day 1 Certainty® are clear. What isn’t, however, is how lenders should navigate the challenges that are inherent to introducing a new process and technology. In this session, Taylor Morrison Lending and Guild Mortgage will share how they successfully implemented the Desktop Underwriter® (DU®) validation service, a component of Day 1 Certainty. Hear firsthand accounts of their experience and learn strategies for traversing similar operational and organizational roadblocks in your organization.
2:25 p.m. - 2:45 p.m.
Break in the Foyer
2:45 p.m. - 3:05 p.m.
Talking With: Michael R. Drayne, SVP at Ginnie Mae on Modernizing by 2020
3:05 p.m. - 3:15 p.m.
The Future of Lending: How AI and Blockchain Might Change Everything
4:00 p.m. - 5:00 p.m.
Closing Happy Hour