Two U.K. mortgage disclosures need to be provided more consistently to customers at the right time in the sales process, according to a recent Financial Services Authority survey that examined firms' sales processes under new mortgage rules.In reaction to the survey, the U.K.'s Council of Mortgage Lenders acknowledged that "there is still work to do to make sure that the Initial Disclosure Document (IDD) and Key Facts Illustration (KFI) are consistently provided to customers at the right time in the sales process." However, the trade group noted that the FSA's survey also "found various examples of good practice within the industry." The CML can be found on the Web at http://www.cml.org.uk.

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