Digital Mortgage Direct Page

Our industry has mostly relied on loan officer (LO) sales to acquire, nurture, and close new customers, but does this remain relevant as customers increasingly begin journeys digitally and self-serve?

AI deep fakes in pop culture go viral, but how do we ensure this fraud doesn't infect mortgage underwriting?

Thanks to many trailblazers, more women lead every key role across mortgage originations and servicing, from finance and capital markets to sales and servicing to underwriting and processing.

Growth isn't just about product mix, it's about aligning your salesforce with changing home buyer and owner demographics as well as housing diversity objectives from regulators.

Nilesh Vaidya is executive vice president and global head of banking and capital markets at Capgemini.

He has been with Capgemini for more than 20 years and is an expert in managing digital journeys for clients in the areas of core banking transformation, payments and wealth management. He works with clients to help them launch new banking products with their underlying technology.

The top five banks have a combined mortgage servicing volume of more than $27 billion at the end of Q2 2023.

The bottom five cities in the ranking have an average total score of 30.48.

The lucrative broker commission system at the heart of the residential housing market is facing unprecedented antitrust scrutiny from the Justice Department and two private class-action lawsuits that risk weakening the National Association of Realtors, the industry's powerful lobbying group.

Not only could warehouse lines of credit be impacted by the U.S. version of international Basel rules, and financing secured by mortgage servicing rights may be, too.

Paul Hindman, industry veteran and recruiter, recommends for top executives to be "be humble, quick and over-communicate."