For the digital mortgage to reach its full potential, lenders and technology developers still have to solve for the disconnect between the front-end application process and the underwriting work required before a loan closes.
A slight decline in core deposits in the second quarter stoked worries that tighter liquidity is around the corner. Bankers are exploring responses beyond the typical CD rate special if third-quarter results show the trend is continuing.
Lenders and servicers continue to shift critical functions to third party service providers in order to lower costs and focus on core competencies. However, effectively managing third party service providers can be very challenging from a compliance, operational and technological perspective. While this has always been the case, it is about to become more important as federal regulators have indicated that they are going to increase their supervision of service providers.
If your mortgage servicing strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text.By using more sophisticated, intelligent and personalized digital contact strategies, you can dramatically lower costs and defaults and improve cure rates with a near immediate ROI. Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” to learn how. Plus, get access to our ROI calculator to quickly see how you can save with Nuance Proactive Engagement.