In a business populated by extroverts, Diana Reid views herself as an introvert. The head of PNC Real Estate at PNC Financial Services Group says it's an attribute that she's made an asset as she looks to build consensus and drive business growth.
In a new book, Mehrsa Baradaran argues that the same forces of poverty that African-American banks were supposed to alleviate are now holding them back.
Borrower and mortgage eligibility problems, a sign of the shift to a purchase market, were the leading cause of critical defects found following post-closing reviews.
The share of lenders easing credit for government-sponsored enterprise-eligible loans is at a high not seen since Fannie Mae started a survey to track it.
Acting Comptroller of the Currency Keith Noreika on Monday gave a ringing endorsement to online lenders seeking to expand into banking, suggesting they should consider taking deposits and seek out national bank charters as they mature.
A slight decline in core deposits in the second quarter stoked worries that tighter liquidity is around the corner. Bankers are exploring responses beyond the typical CD rate special if third-quarter results show the trend is continuing.
The percentage of newly originated loans that are used to refinance an existing mortgage could shrink dramatically in 2018 as rates rise and burnout continues.
Many lenders are focusing too much time on user experience and overlooking the frustratingly inefficient mortgage process happening behind their pretty loan applications.
Senior Consulting Associate
Capital Performance Group
Banks should not point blame at the credit bureau but rather should step up and demonstrate their commitment to their customers. If you punt the problem to Equifax, it suggests you don’t really care.
As distressed inventory dries up and home prices soar, more investors are borrowing to buy flip houses. Here's a look at the 12 states with the largest share of financing for flipping houses.
Return on investment from flipping houses has declined nationwide for three straight quarters. Here's a look at five cities that still offer robust returns and five markets worth avoiding.
From debunking down payment myths to making sense of interest rates, here's a look at five essential lessons lenders can teach to millennials preparing for homeownership.
Lenders and servicers continue to shift critical functions to third party service providers in order to lower costs and focus on core competencies. However, effectively managing third party service providers can be very challenging from a compliance, operational and technological perspective. While this has always been the case, it is about to become more important as federal regulators have indicated that they are going to increase their supervision of service providers.
If your mortgage servicing strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text.By using more sophisticated, intelligent and personalized digital contact strategies, you can dramatically lower costs and defaults and improve cure rates with a near immediate ROI. Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” to learn how. Plus, get access to our ROI calculator to quickly see how you can save with Nuance Proactive Engagement.
