Federal Reserve Chair Janet Yellen said Wells Fargo’s treatment of customers was “egregious and unacceptable," hinting that more regulatory action was likely.
A Consumer Financial Protection Bureau proposal would limit how much Home Mortgage Disclosure Act data is released to the public in an effort to protect consumer privacy.
Digital mortgages transform the customer experience with slick user interfaces and data integrations that streamline the process of getting a borrower hooked up with a lender. Now it's time to disrupt the rest of the process.
As distressed inventory dries up and home prices soar, more investors are borrowing to buy flip houses. Here's a look at the 12 states with the largest share of financing for flipping houses.
The market for potential existing-home sales declined in August, while Hurricanes Harvey and Irma are also expected to impact the market for home sales in the short term.
Default rates for first-lien mortgages rose slightly higher in August and remain lower year-over-year, but recent hurricanes could intensify loan performance concerns.
For the digital mortgage to reach its full potential, lenders and technology developers still have to solve for the disconnect between the front-end application process and the underwriting work required before a loan closes.
Many lenders are focusing too much time on user experience and overlooking the frustratingly inefficient mortgage process happening behind their pretty loan applications.
Senior Consulting Associate
Capital Performance Group
Banks should not point blame at the credit bureau but rather should step up and demonstrate their commitment to their customers. If you punt the problem to Equifax, it suggests you don’t really care.
As distressed inventory dries up and home prices soar, more investors are borrowing to buy flip houses. Here's a look at the 12 states with the largest share of financing for flipping houses.
Return on investment from flipping houses has declined nationwide for three straight quarters. Here's a look at five cities that still offer robust returns and five markets worth avoiding.
From debunking down payment myths to making sense of interest rates, here's a look at five essential lessons lenders can teach to millennials preparing for homeownership.
If your mortgage servicing strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text.By using more sophisticated, intelligent and personalized digital contact strategies, you can dramatically lower costs and defaults and improve cure rates with a near immediate ROI. Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” to learn how. Plus, get access to our ROI calculator to quickly see how you can save with Nuance Proactive Engagement.
While claims handling is often a small piece of the insurance partner selection process for servicers, the insurance partner’s performance of their obligations under the insurance policy is a direct reflection on the servicer and their relationship with the homeowner.
