Accelerating change during the pandemic

COVID-19 will leave a lasting impact on the economy, the financial industry sector and the way people bank. It is increasingly clear that the entire banking ecosystem, the use of technology and digital tools have rapidly evolved as a result of the pandemic. Greg Carmichael, Chairman, President and CEO of Fifth Third Bancorp and Laura Alix, Reporter at American Banker will discuss these important shifts and the acceleration of banking trends during the pandemic. Hear about the lessons learned around what Fifth Third has done and what they would do differently next time. Learn about the trends Fifth Third has seen within their customer and client base and gain insight into their branch strategies. Join this dialog about the changes Carmichael has observed throughout the pandemic and what he expects to last beyond.