Loan Think

Not only do staffers need to communicate with their customers better, they need to communicate with each other better as well.

A mortgage industry laden with government enticements has no choice but to honor a duty to serve its benefactor's affordable housing goals, claim the contributing authors of a new book.

Millennials may be the first group of homebuyer-aged Americans that don't buy into the American dream — at least not the homeownership part of it.

The CFPB's definition does not tell the full story, so real estate agents need to move with caution, no matter what kind of letter a consumer brings from a mortgage loan officer.

If you want to be seen as an expert source by your local reporter, you must be prepared.

The mortgage interest tax deduction is supposed to encourage homeownership among low- and middle-income Americans. But it primarily benefits higher-income taxpayers, according to a new study from the Mercatus Center at George Mason University.

HMDA data provides information regarding home mortgage lending activity, and the proposed CFPB rule appears to significantly expand data reporting requirements for mortgage industry participants.

All employees, including executives, need to be focused on compliance and customer complaints. The Consumer Financial Protection Bureau is specifically concerned when a company does not appropriately monitor third-party vendors.

What to say to pre-approved clients who are shopping for lower interest rates.

One thing lenders often overlook is the manner in which potentially isolated compliance problems can in retrospect be weaved into an elaborate and intentional conspiracy.