Loan Think

Robotics and other forms of intelligent automation is already helping lenders and servicers increase capacity and redeploy staff to more customer-centric tasks.

Efforts at regulatory reform often ignore the source of what led to the overregulation in the first place: the legislative process.

One credit union leader is urging Acting NCUA Chairman McWatters to go to bat for more sensible mortgage rules coming out of the CFPB.

Suspending Fannie Mae and Freddie Mac's regular dividend payments to the Treasury, thus enabling the companies to replenish their reserve capital, would put their future on better footing.

Having a loan officer on-hand at closing boosts member satisfaction and improves CUs' relationships with real estate agents and title companies.

As part of the broad regulatory review, the Treasury secretary should consider a blue-ribbon panel to look at modernizing policies on everything from consumer disclosures to wealth accumulation.

President Trump’s proposed cuts to programs providing credit options for low-income and underserved communities would have a particularly negative effect in states that voted for him.

Banks are losing wealthier underbanked customers to alternative lenders — an undercurrent that is halting progress in expanding credit access for all.

Bankers hope that new tax policy will respect the role of tax-assisted community development programs in encouraging business investment in distressed areas.

Customer outreach is far from the actual core function of bank marketers: producing bottom-line results.