Servicing

As an outsource provider of increasingly commoditized loss mitigation tools and asset preservation services, having the right customer service philosophy may be the only deciding factor to our clients versus the competition.

The future is looking better in California as pending home sales increased in February for the second straight month, according to the state association of Realtors.

Bank of America is striving to make the short sales process more efficient with a stated goal of dramatically increasing the number of these pre-foreclosure transactions this year.

Five years after two big credit union failures left it with 1,700 southwest Florida properties, the National Credit Union Administration is continuing to receive declining prices for hundreds of properties on the depressed local market, according to a new internal study released last week by the agency's Office of Inspector General.

Investors who purchase distressed loans at a discount are among those in a good position to sense how problem assets might best be resolved, and one of these players believes more aggressive refis and mods and fewer government constraints on lending could help.

New government aid programs for troubled homeowners are forcing cost-cutting banks into a tricky balancing act.

We all wish we could have just stayed in bed some days, and Bank of America officials have had more than their share of those days in the past week.

The CMBS market paralleled broader markets last week with buyers preparing for quarter end. The spreads were roughly unchanged week-over-week as trading volume slowed, according to Bank of America Merrill Lynch analysts.

Moody's Investors Service is warning that it may downgrade Assured Guaranty Corp., Assured Guaranty Municipal Corp., and all affiliated insurance operating companies, an action that might make it difficult for the bond insurer to attract new business.

Bankrupt bond insurer Ambac Financial Group Inc. had a net loss of $963 million in the fourth quarter of 2011.