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In 8-minute presentations, tech providers showed how they're utilizing artificial intelligence to automate entire workflows, supercharge capacity and emphasize compliance.

Certainty Home Lending named two new executives, while Equity Prime Mortgage welcomed back a familiar face as chief risk officer.

Even with the positive news when it came to income, two of the big four underwriters had their earnings outlook slashed, while a third received an upgrade.

Cities in two southern states dominate the list for real estate, affordability, and quality of life, according to WalletHub.

Movement Mortgage added to its operations leadership and Click n' Close named a new chief information officer.

As AI adoption accelerates, lenders face growing pressure to demonstrate tangible business value while managing compliance and reputational risk. This session focuses on how organizations are evaluating the ROI of AI investments, from cycle-time reduction and cost per loan to error rates, staffing efficiency, and borrower satisfaction. Panelists will share how they benchmark success, align AI initiatives with strategic goals, and assess vendor claims versus real-world outcomes. Attendees will walk away with a clearer framework for measuring performance, managing risk, and justifying continued AI investment.

AI-driven decisioning tools are transforming credit assessment, income and asset analysis, collateral review, and risk identification. Speakers will dive into how machine learning models are augmenting—not replacing—human judgment, enabling faster decisions while reducing defects and repurchase risk. The discussion will address data integrity, explainability, and regulatory expectations, as well as how lenders are validating model outputs and building trust internally and with investors.

Many lenders have experimented with AI, but fewer have successfully scaled it across core operations. This session examines how organizations are moving beyond proofs of concept to embed AI into underwriting, processing, quality control, and servicing workflows. Panelists will discuss change management, model governance, data readiness, and integration with LOS and core systems. Attendees will learn what it takes to operationalize AI responsibly, where implementations commonly stall, and how leading lenders are aligning people, process, and technology to drive sustained impact.

With budgets under pressure and market conditions remaining volatile, accurately measuring the return on technology investments has become a strategic priority for mortgage lenders. This session explores how organizations are evaluating business impact using KPIs such as cost per loan, pull-through rate, cycle time reduction, and staff efficiency. Panelists will discuss the tools and data sources used to track ROI over time, how to align measurement frameworks with broader business goals, and where evaluations often fall short. Attendees will learn how to separate vendor promises from real-world performance and apply a more disciplined, data-driven approach to technology decisions.