BOK Reduces Mortgage Overdues With Varolii

Interactive communications specialist Varolii Corp. has announced that BOK Mortgage, a division of $18 billion multibank holding company BOK Financial, is now using Varolii's interactive collections system to reduce its mortgage delinquency ratio.Since adding Varolii to its mortgage collections process, BOK Mortgage has realized a 12% reduction in its mortgage delinquency ratio, according to the announcement. BOK Mortgage leverages the Varolii platform to automate much of the communications process around early-stage delinquencies, enabling the company to focus its contact center resources on more complex, high-priority accounts. Seattle-based Varolii can be found online at http://www.varolii.com, and BOK Financial can be found at http://www.bokf.com.