Saxon Hires Customer Relationship Chief

Stephen Staid has joined Saxon Mortgage Services Inc., Irving, Texas, as executive vice president of customer relationship management. The Morgan Stanley-owned Saxon is repositioning itself into the residential subservicing space, specializing in distressed asset servicing. In this role, Mr. Staid will be responsible for financial transaction management, early stage delinquency, modification fulfillment, command center, call monitoring and customer service. He also will serve as a member of the Saxon executive committee, reporting directly to chief executive Anthony Meola. Mr. Staid has more than 15 years of mortgage servicing management experience. He specializes in customer service operations and has a deep knowledge of servicing technology.