Sales and Marketing

Bank of America was the leader in this study, with Rocket as the only nonbank mortgage lender which got a score higher than the industry average.

Planet Home Lending, helped by growing recapture and distributed retail volume, did 64% more originations in the third quarter than one year prior.

The credit card will provide borrowers points for making their normal monthly mortgage loan payments and for the purchase of home products and services.

A Georgia resident filed the suit after receiving two unsolicited calls from the lender in October even though her number appeared on the Do Not Call registry.

While Rocket increased 15 points, it slipped to 11th overall as other mortgage lenders had higher customer service score growth, J.D, Power said.

While the program is still going strong in spite of the shutdown, many misconceptions about its rules, even in normal times, are holding back use.

Zillow Home Loans originated 57% more purchase mortgages versus the third quarter of 2024, with production and segment revenue growth beating estimates.

While Rocket Mortgage's satisfaction score improved by 4% versus 2024, the industry as a whole dropped 1%, with credit unions outpacing banks and IMBs.

Kin, a direct-to-consumer insurance provider, has started a mortgage broker in Florida which also takes loan applications through a call center or online.