Social media

Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.

Mortgage originators willing to help consumers overcome traditional financing hurdles can add more emerging segments of home buyers as clients.

Staying out of trouble with a federal regulator is a great reason to take customer satisfaction seriously, but you should pay attention to customer satisfaction for business development reasons.

Millennials' expectations indicate a major shift in values that lenders can see as an opportunity from both marketing and business strategy perspectives.

Mike Cagney of Social Finance, honored Wednesday at LendIt's innovator of the year, chalks up his success to his company's "relationship-driven" model.

Enhanced data can help you determine whether a particular customer is a good fit for the products you want to market.

At #MBATech15 in Orlando, #TRID was on the tip of everyone's tongues. But other conversations also took place, centering largely on how technology adoption can make up for lost time and what future IT infrastructures will look like.

Originators must be able to provide clients with what they want, how they want it and when they want it.

Zillow Inc.'s quarterly revenue topped estimates and the online real estate marketplace said it anticipates its acquisition of Trulia Inc. will close as early as Tuesday.

The Federal Aviation Administration on Tuesday authorized the first use of drones for real estate photography.

The next 12 months could be a rather bumpy ride for the mortgage industry as consumers take more control over the loan origination process.

Social media broadly distributes information to users of financial services, yet also creates a new sphere for potential compliance risks, especially for servicers.

Many mortgage originators waste money and get a small return on their investment because they make one or more mistakes when contacting their past, present and future clients by email.

Marketplace lender Social Finance may pursue a larger initial public offering than expected, CEO Mike Cagney said. Progress in its mortgage business and a new lending app will be pivotal to the company's future, he said.

Everyone at the company needs to believe in the strategy and believe that they can be successful.

Mortgage lenders need to pay attention because Americans are interacting with peer-based networks to make major purchasing decisions.