Achieving frictionless B2B commerce in the mortgage industry
From mobile and browser-based apps to sourcing of data direct from borrower accounts, frictionless commerce is a reality for B2C retail mortgage origination. But what about the business to business transactional experiences that exist across wholesale, correspondent, and servicing channels? These represent more than 50% of all mortgage lending originations and hundreds of billions in mortgage servicing rights transfers.
When it comes to B2B commerce, the mortgage industry has yet to fully mobilize the digital tools required to realize a truly frictionless transactional experience. This webinar will explore strategies by channel for achieving this goal. The topics we will cover include:
- The sources and causes of friction
- Strategies for better alignment of priorities
- Primary barriers to frictionless commerce
- Digital tools/utilities
- Measuring success