DocMagic has maintained a nearly perfect uptime record for the last four months, which included the company’s move to a new location and switch over to a
At DocMagic, uptime means that all company services are functional and available to its customers not just that the servers are turned on. To test this, the Torrance, Calif.-based loan document provider for the mortgage industry developed a proprietary system that sends complete transaction requests of all types through the system 24 hours a day for the entire week.
As these requests flow through the system, company technicians monitor over 1,000 data points that impact service delivery and quality. Any potential problems are identified and addressed before they can escalate and pose a risk to the entire system.’
Uptime is commonly measured as a percentage, to as many decimal points of precision as possible. The higher the precision, the more digits there are after the decimal point.
Over the past 12 months, DocMagic has maintained a 99.89% uptime record.
“Some service providers and IT executives will say that 100% uptime is an impossible standard,” said Dominic Iannitti, CEO of DocMagic. “I can assure you that it is possible and meeting this standard involves investment in infrastructure, staff training, constant monitoring and an unwavering commitment to the task.”
IT managers obviously strive to get 100% uptime, but usually settle for as many “nines” as possible. For example, 90% uptime is considered to be one “nine, while 99% is two and 99.9% is three.
Even though it may seem insignificant to add just one more digit of precision, it is actually quite significant as adding a single nine represent a huge jump in uptime and availability, DocMagic said. For example, the difference between 99% and 99.9% is 78.84 hours of additional uptime over the course of the year, the company stated in a press release.
