Ed Fay is the founder and chief executive officer of Chicago, Ill.-based Fay Servicing, a special servicer that manages distressed and at-risk residential mortgages for banking institutions and alternative real estate investors. In his position, Fay is responsible for leading the strategic direction of the firm and the executive management of all operations. Fay has more than 13 years of experience in the financial industry, specializing in non-prime originations, servicing and borrower credit management. Fay founded Fay Servicing in 2007 based on his belief that after the housing crisis the special servicing industry would require a differentiated and more borrower-centric approach. Fay Servicing utilizes its deep non-prime credit and mortgage expertise to build uncommonly strong relationships with borrowers which it leverages to avoid foreclosures and maximize loan performance. Fay Servicing's ability to create innovative solutions for both clients and borrowers has driven its success and meaningful growth. Prior to founding the company, Fay launched Countrywide's Midwest national call center for its Full Spectrum division as a regional vice president. There he hired and managed a team of sales, operations and managerial employees across four different specializations. Prior to Countrywide, Fay was an senior vice president at Household International (acquired by HSBC) where one of his key initiatives after coming out of the management training program was consolidating a national branch residential lending and servicing network into a centralized directly lending and servicing office. Fay earned a Bachelor of Arts degree in economics and history from Duke University and a Masters of Business Administration with a certificate in international business from Clarkson University. Read what he thinks about "The Psychology Behind Servicing".