Mike Eshelman

There are only a handful of servicers who have unlocked the secret to achieving high retention rates, and they are performing over 3x better than the industry average of 18%. How are they doing it? It’s all about the data, writes the head of consumer finance at Jornaya.

The California Consumer Privacy Act is here, but many mortgage lenders still don't know what that means for them.

Consumer attorneys are filing more Telephone Consumer Protection Act lawsuits than ever and if a piece of follow-up legislation becomes law, the peril to mortgage lenders will grow.