Compliance & Regulation

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

The White House threatened to veto two bills on Tuesday — one that would mandate new cost-benefit requirements on the Federal Reserve and the other to allow loans held in portfolio to qualify as a “qualified mortgage.”

In one instance, a single complaint in the Consumer Financial Protection Bureau's database was counted as 35 different ones while in another, a complaint against a payday lender was filed against an unrelated bank. Current and former officials say that's par for the course, leading to inflated complaint numbers and inaccurate data.

Mortgage One in Sterling Heights, Mich., has signed a conciliation agreement with the Department of Housing and Urban Development regarding alleged disability discrimination.

The House approved a bill Monday night capping pay for Fannie Mae and Freddie Mac's top executives, sending the measure to President Obama's desk to be signed into law.

The Federal Housing Administration's unexpected windfall is already generating industry talk about another premium cut by the agency — but FHA officials insist such discussion is premature.

Lenders are doing a better job keeping consumers informed about the loan process, according to the latest J.D. Power mortgage survey. But the actual speed of loan closings is also a key factor to borrowers' overall satisfaction.

The Federal Housing Administration reported better than expected financial results on Monday, with the ratio of reserves to guaranteed loans soaring past its minimum threshold to reach 2.07%.

FHA loosens condo owner-occupancy rules and pledges to make further changes to facilitate condo financing.

The government's aggressive (and unsuccessful) prosecution of tiny Abacus Federal Savings Bank stands as one of the oddest episodes of post-crisis era.