Loan Think

Understanding concepts like customer lifetime value and customer acquisition costs will increase your marketing efforts return on investment.

A small item with your company's name on it helps to keep your services in front of your business sources.

The Consumer Financial Protection Bureau prohibits actions aimed at circumventing loan officer compensation rules. One example was a lender who permitted teams of LOs to share commissions.

Here is why that reporter who contacted you decided not to use your quote in a story.

Unlicensed loan processor gets over six years in federal prison for his actions.

The CFPB report for full year 2013 shows that there were over 160,000 complaints to the bureau from homeowners, of which 60,000 were complaints about the mortgage process.

As the real estate market continues to recover, regulatory pressures are pushing mortgage executives to place consumers and their interests front and center in mortgage transactions.

Here is a list of responses to 15 questions that consumers typically ask mortgage originators when they are looking for reasons not to do business with them.

Charlie Keating, who died Tuesday, epitomized an era today's mortgage lenders would do well to remember as low-yielding portfolio assets tempt them to take bigger risks.

Realtors and consumers give their comments about current conditions in the home sales market.