Loan Think

Staying out of trouble with a federal regulator is a great reason to take customer satisfaction seriously, but you should pay attention to customer satisfaction for business development reasons.

Housing and the mortgage industry are every bit as important to the U.S. as the national transportation or healthcare systems.

Millennials' expectations indicate a major shift in values that lenders can see as an opportunity from both marketing and business strategy perspectives.

When insensitive consumer policies are implemented the result can be a costly compliance violation.

A new federal lawsuit is an early warning that a recent federal policy letter designed to address litigation over Home Equity Conversion Mortgage spouses' rights doesn't go far enough.

Hackers know the typical security implementations of CIOs; therefore a key element of effective IT security is to approach it from a hacker's perspective.

The big picture is more important than the small details.

The message being telegraphed is consistent: lenders have been on notice to upgrade compliance and strict adherence is now expected.

Who should hear consumer stories first, the CFPB or the financial services company already involved with the consumer?

Rather than see TRID as a headache, think of it as an impetus to improve business performance, through broad transformation or more targeted enhancements.