Loan Think

Originators must be able to provide clients with what they want, how they want it and when they want it.

While many servicers are under pressure to sell of mortgage servicing rights, there's still a fair amount of interest in buying MSRs from other quarters of the market.

W.J. Bradley's method for retention relies on cutting edge data and analytics; leverages the strength of their retail branch network; and borrows common-sense advice from the father of self-help.

To take advantage of changing customer demographics and preferences, lenders must capitalize on digital technology. At the same time, digital technology should work in conjunction with, not as a replacement for, the loan officer.

Leading economic indicators are favorable for a continued improvement in both the economy as a whole and the housing industry, and many midtier lenders will find their companies operating at a disadvantage when compared to larger firms that are approved to sell their production directly to the industry's largest investors.

Amid a growing investor appetite for risk, efforts to standardize private-label securities are key to helping ensure the market's healthy return.

Emphasizing the good factors of TILA-RESPA is an important part of ensuring the project team is sending the right message throughout the company.

By being always available, an originator is acting more like a commodity rather than an expert.

The Qualified Mortgage rule, as well as increased scrutiny and more frequent auditing by regulatory agencies, has required lenders to embrace quality control to a far greater degree.

When charging fees to borrowers with weaker credit histories, lenders should take great care to describe everything correctly and ensure such fees are not excessive.