BoA Picks Clarifire to Automate Processes

Clearwater, Fla.-based eMason Inc. has announced Bank of America's implementation of the eMason Clarifire enterprise-level application to automate workflow processes and communications with vendors and enable managing by exception.The company said that within 30 days of implementing Clarifire, 3,600 Bank of America internal and external users had reduced paper, phone calls, and e-mail by more than 90%; increased end-to-end process efficiency; and realized a 25% reduction in the cost of business. First implemented on the mortgage side to handle foreclosures, bankruptcies, and loss mitigation, Clarifire is now being implemented in the bank's consumer-lending division to automate handling of car loans and other consumer products. The companies can be found on the Web at http://www.emason.biz and http://www.bankofamerica.com.