Keane Inc., San Ramon, Calif., and ZC Sterling Corp., Atlanta, have launched BestShores, a joint venture that combines technology and global outsourcing to lower costs for mortgage processing from origination through servicing."Keane's proven expertise in offshore business process outsourcing, process optimization, and program management is complemented by ZC Sterling's 30 years of mortgage industry domain knowledge, domestic outsource processing capabilities, and highly leverageable technologies" in the venture, the companies said. BestShores promises it can enhance "the quality of customer service, while lowering processing costs by a third or more."
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