Counselors, Servicers Partner to Offer Loan Mod Feedback

The key to successful loan modifications is a more robust data exchange and feedback between all parties involved before and after the modification, the president of Consumer Credit Counseling Service of Atlanta said during a foreclosure panel at the SourceMedia Mortgage Servicing Conference in Dallas. Suzanne Boas sees a developing trend in the fact that more and more servicers are now interested in consistent data feedback between counseling agencies and servicers, a step that helps loss mitigators ensure data transparency for all parties including investors. "We need more information on how the loan is performing after the modification," she said, adding industry interest to that end is growing. A more robust data exchange between foreclosure counselors like CCCS who are directly involved in achieving a loan modification agreement and servicers has proven to benefit borrowers as much as servicer efficiency in loss mitigation, she said. Following that path CCCS is expanding its Early Resolution Counseling Portal platform it has pilot tested in partnership with Bank of America and Wells Fargo. Another eight counseling agencies are joining CCCS into the program, which helps reduce processing and approval time for workouts on BoA and Wells Fargo loans. After counseling is completed the portal (created by Computer Sciences Corp.) analyzes the data servicers have included in the portal's database for counselor's review. It screens specific lender and investor requirements, so by the time a counseling session ends the borrower is presented with accurate workout options. If an agreement is reached it is immediately sent to the servicer for a quick decision.