GMACCM Touts 'Smart' Outsourcing

GMAC Commercial Mortgage, Horsham, Pa., is touting its strategy to use technology as an enabler for outsourcing at the 9th Annual SourceMedia Mortgage Technology Conference in Miami Beach, Fla.Galen Hain, vice president of software development at GMACCM, noted that outsourcing goes by several names and is a politically charged topic. Nevertheless, outsourcing is a necessity, he said. GMACCM has avoided huge layoffs by using technology to create a model that upper management owns and manages. The lender has repositioned staff into other areas of the business, transitioning its technology coders to technology architects, for example. Mr. Hain said these employees are now more important to GMACCM, given their expertise in creating a service-oriented platform to make outsourcing more seamless for the lender.