InterFirst Offers Private-Label Call Center

The Financial Institutions Group of InterFirst Wholesale Mortgage Lending, Ann Arbor, Mich., has announced the recent introduction of Select Queue, a private-label call center.Select Queue consists of "highly trained mortgage consultants in a call center environment" that act as customer service representatives on behalf of InterFirstlink's financial institutions, the company said. This enables participants to expand their mortgage origination capabilities without increasing overhead, InterFirst said. "Smaller community banks may not have the resources to manage a full-scale mortgage call-center operation," said Michael Griffith, group manager of InterFirstlink and senior vice president of ABN Amro Mortgage Group, InterFirst's parent company. "InterFirstlink provides all of the tools necessary for financial institutions to offer mortgages in their local markets."