Lend America Adopts 'Paperless' Process

Direct-to-consumer FHA lender Lend America, Melville, N.Y., said it has built and implemented an automated "paperless" platform for loan originations and processing. Lend America launched the platform in early February 2009, and it said on Feb. 24 that all of the company's loan originations from application to closing are now conducted as paperless transactions. The technology, implemented under the direction of chief information officer Adeel Saeed, allows borrowers to e-sign disclosure documents via a secure portal and/or submit the documents required for their loan. The platform also allows borrowers to communicate in real time with Lend America's mortgage specialists. In addition, it is combined with an automated fulfillment process that can be tracked at every step through printed reports for those without online access if necessary.