While the topic is old and familiar, the search for best strategies and a “new world order” in single point of contact borrower management continues.

“The power of single point of contact outreach somehow got lost in the conversation about how to build an internal operation,” says Jay Loeb, vice president and a principal owner, National Creditors Connection Inc., Lake Forest, Calif., who will speak at a session on “Borrower Communication in a Post-SPOC World” at the MBA National Mortgage Servicing Conference.

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