As fulfillment spills into sales operations and artificial intelligence takes over more originator duties, executives emphasize maintaining a human in the loop.

New research from National Mortgage News finds that nonbank mortgage firms are leading the pack of tech adopters, outpacing many financial institutions.

Elimination of the mundane and the elevation of specialized experts able to train AI are among the changes the mortgage industry may see, its leaders say.

Fairway Home Mortgage wants to give its loan officers tools to analyze data in order to spend more time helping their customers than going through paperwork.

ChatGPT is changing how borrowers search. If your mortgage business isn't showing up in AI answers, your website may no longer be your best storefront, writes the founder of Mortgage Advisor Tools.

The American Fintech Council publicly declared support for California SB 69, which would require "internal expertise" for artificial intelligence regulation.

Mortgage industry leaders say technology, whether in training or implementation, isn't effective without consistent, thoughtful human guidance.

The need for an insurance policy that covers AI risks is growing with the adoption of AI technologies.

Real estate agents add that they are integrating AI in their daily work, with many using it for marketing and communications.