Origination services and default management services are the fastest-growing segment of mortgage processing services, according to NelsonHall, a Boston-based firm specializing in the analysis of business process outsourcing.In a research report titled "Mortgage BPO Industry Assessment and Forecast," the firm said customers want mortgage BPO vendors to help them convert fixed costs to variable costs in order to deal with fluctuating volumes. The research also found that mortgage BPO contracts are typically limited to one of four service areas (origination, servicing, default management, and securitization) in the United States, while such contracts usually cover multiple service areas outside the United States. "Vendors need to be able to manage rapid scaling of work force size and still maintain and increase worker knowledge of increasingly complex mortgage products," said NelsonHall research director Andy Efstathiou, citing another finding. The study also found that risk control and reduction are growing in importance, and mortgage BPO involves little offshoring of services, but offshoring is growing faster than the market as a whole. The company can be found online at http://www.nelson-hall.com.

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