A loan officer at a credit union, Stephanie Dombrowski, is this year's Top Producer among women. Dombrowski, who works at Ent Credit Union in Colorado Springs, Colorado, originated $186.5 million last year, followed by Ashley McKenzie of Highlands Residential Mortgage and Nancy Moreland of Brookhollow Mortgage Services.
Dombrowski noted that the rising cost of homeowners insurance impacted at least one of her clients. "{It] gave an opportunity to connect to an insurance referral partner, and build stronger trust as this helped lower the buyer's monthly payments," she said.
Finding ways to help customers was a key reason for success.
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"I was able to stand out and empower folks by properly educating them on all financing options and presenting concepts that they didn't know how to ask for," added Lauren Stamper, a senior loan officer at Highlands in Allen, Texas. "I made an intimidating thing much more approachable and tailored to fit people's restricted budgets. Knowledge is power, I'll be doing more of the same this year."
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When it comes to artificial intelligence, Origin Bank implemented "Account Chek" technology, said Jaclyn Litton, vice president - sales manager and senior loan officer at the Shreveport, Louisiana company. "But, honestly there is so much artificial intelligence available that could help in building more efficiencies as well as remaining compliant. I look forward to learning more about AI for mortgage in 2025."
